Privacy Policy

1. Introduction

IQWorks Technologies Pvt Ltd ("IQWorks," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our products, or engage with our services.

As a company providing data protection and privacy compliance solutions, we hold ourselves to the highest standards of data privacy practices. We comply with applicable data protection laws including the Digital Personal Data Protection Act (DPDPA) 2023, General Data Protection Regulation (GDPR), and other relevant privacy regulations.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when you:

• Register for an account or request a demo
• Subscribe to our newsletter or marketing communications
• Contact us through our website, email, or other channels
• Participate in surveys, promotions, or events
• Submit job applications

This information may include your name, email address, phone number, company name, job title, and any other information you choose to provide.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and usage, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Device type and screen resolution
• Pages visited, time spent, and navigation patterns
• Referring website or source
• Date and time of visits

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze website traffic, and understand user behavior. These include:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand how visitors interact with our website
• Marketing cookies: Used to deliver relevant advertisements (with your consent)
• Preference cookies: Remember your settings and preferences

You can manage your cookie preferences through your browser settings or our cookie consent banner.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: To provide, maintain, and improve our products and services
• Communication: To respond to your inquiries, send service updates, and provide customer support
• Marketing: To send promotional communications about our products, services, and events (with your consent)
• Analytics: To analyze usage patterns and improve our website and services
• Security: To detect, prevent, and address technical issues and security threats
• Legal compliance: To comply with applicable laws, regulations, and legal processes
• Business operations: To manage our business, including billing, accounting, and auditing

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given explicit consent for specific processing activities
• Contract: Where processing is necessary to perform a contract with you or take pre-contractual steps
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
• Legal obligation: Where processing is necessary to comply with applicable laws

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service providers: Third-party vendors who assist us in operating our business (hosting, analytics, email delivery, payment processing)
• Business partners: Partners with whom we collaborate to deliver services (with your consent)
• Legal authorities: When required by law, court order, or government request
• Business transfers: In connection with mergers, acquisitions, or asset sales
• Professional advisors: Lawyers, accountants, and auditors as necessary

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Active account data: For the duration of your account and a reasonable period thereafter
• Marketing data: Until you withdraw consent or unsubscribe
• Transaction records: As required by applicable tax and accounting laws (typically 7 years)
• Legal compliance data: As required by applicable laws and regulations

When data is no longer needed, we securely delete or anonymize it.

7. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Data processing agreements with adequate security measures
• Compliance with applicable cross-border data transfer regulations

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security assessments and audits
• Employee training on data protection practices
• Incident response procedures

While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.

9. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you
• Right to correction: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent
• Right to lodge a complaint: File a complaint with a data protection authority

To exercise any of these rights, please contact us using the details provided below.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: