The Business Case for DPDP Act Compliance

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Solution

DSR Automation

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IQWorks DSR Automation handles DSR and DSAR requests in ComplyIQ from intake to closure. Requests arrive through a public form with email verification, land in a tracked queue with SLA flags, and open a DiscoverIQ scan for the requester's data in one click.

The Challenge

DSR Automation Challenges

Rights requests arrive by email, web form and phone, and each one starts a scramble: confirm the requester is who they say they are, find their data across systems, reply before the deadline, and keep a record of it all.

Without a single queue, requests go missing, deadlines slip, and nobody can show a regulator how a request was handled.

Requests in every inbox

Requests arrive through several channels and are tracked in spreadsheets, if at all.

Unverified requesters

Answering a request from someone who is not the Data Principal hands their data to a stranger.

Data spread across systems

Finding one person's data means asking every system owner by hand.

Deadlines slipping

Without an age on each request, overdue requests surface only when someone complains.

The Solution

DSR Automation with IQWorks

Your team today

Requests arrive in shared inboxes

With IQWorks

One public request form

Each organization gets a configurable public form at its own URL, and every request lands in one ComplyIQ queue.

Your team today

Anyone can file a request in someone else's name

With IQWorks

Verified before it is accepted

The requester confirms a one-time code sent to their email before the request is accepted, with optional CAPTCHA.

Your team today

Overdue requests go unnoticed

With IQWorks

Every request aged and flagged

The queue shows type, status, assignee and age, and flags requests that pass their SLA window.

Your team today

Finding the data takes days of email

With IQWorks

A data scan in one click

Open a DiscoverIQ scan pre-filled with the requester's name and email, and write to the requester or your vendors from the request itself.

See it working on your own data

A live walkthrough against your regulations and your systems.

Request Demo
How It Works

DSR Automation Workflow

1

Publish the request form

Configure the public form and link to its URL from your privacy notice and website.

2

Verify the requester

The requester confirms a one-time code sent to their email before the request is accepted.

3

Triage and assign

Requests land in the ComplyIQ queue with their type, country, assignee and age.

4

Find the data

Open a DiscoverIQ scan pre-filled with the requester's details to locate their data.

5

Respond and close

Write to the requester and any vendors from the request, then close it in the queue.

Key Takeaways

  • Access, correction and erasure requests in one queue
  • Requesters verified by email before a request is accepted
  • Overdue requests flagged automatically
  • A pre-filled data scan opened from the request in one click
  • Requester and vendor email kept with the request
FAQ

DSR Automation FAQ

Access, correction and erasure requests, each tracked in one queue with its status, assignee and age.

Before a request is accepted, the requester enters a one-time code sent to their email address. CAPTCHA can be added to the public form.

From the request, one click opens a DiscoverIQ scan pre-filled with the requester's name and email, which searches the endpoints, databases, SaaS apps and file shares you have connected.

Yes. Email threads to the requester and to vendors are sent from inside the request and kept with it.

ConsentIQ handles consent requests, such as withdrawals, through its own form and preference center, resolved against its consent records. The full request lifecycle runs in ComplyIQ.

Related

DSR Automation Resources

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