Cookie Policy
Last updated: September 2026
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, keep you signed in, and understand how you interact with our content. We also use similar technologies such as local storage and session storage where appropriate.
How We Use Cookies
We use cookies in the following categories:
- Essential cookies: Required for the website and application to function. These cannot be disabled without breaking core functionality.
- Analytics cookies: Help us understand how visitors use our site — which pages are popular, where users drop off, and how to improve our content. Analytics run cookieless until you accept analytics cookies; the cookies below are only set once you consent.
- Preference cookies: Remember your settings such as theme preferences.
- Marketing cookies: Support live chat and recognise returning visitors so a conversation carries across pages. The chat widget loads only once you accept marketing cookies. The meeting booking embed on our contact page is the exception: it loads with that page, so it sets these cookies whether or not you have accepted.
Cookies We Set
The following table describes the specific cookies set when you use our website and applications. Analytics cookies (ph_*, _ga, _gid) are only set after you accept analytics cookies in the consent banner — before that, our analytics run cookieless. Marketing cookies (hubspotutk, __hs*) are set once you accept marketing cookies, except on our contact page, where the meeting booking embed sets them on load.
| Cookie | Provider | Purpose | Expiry |
|---|---|---|---|
| auth0.* | Auth0 | Maintains your authenticated session across the platform | Session |
| ph_* | PostHog | Analytics — tracks page views, feature usage, and user journeys to help us improve the product. Data is stored in the EU. | 1 year |
| _ga | Google Analytics | Distinguishes unique visitors and tracks sessions across pages | 2 years |
| _gid | Google Analytics | Identifies unique visitors for the current day | 24 hours |
| zoho_* | Zoho | Set when you submit contact or demo request forms. Used to track form submissions in our CRM and prevent duplicate submissions. | Session / 1 year |
| hubspotutk, __hs*, hs-messages-*, messagesUtk | HubSpot | Live chat, meeting booking, and visitor tracking across pages and return visits. The chat widget sets these only after you accept marketing cookies; the meeting booking embed on our contact page sets them when that page loads. | Session to 6 months |
Third-Party Services
The following third-party services may set cookies or use similar tracking technologies when you interact with our website:
- Auth0 — Authentication and session management for our platform. See Auth0's Privacy Policy.
- PostHog — Product analytics processed in the EU. See PostHog's Privacy Policy.
- Google Analytics — Website traffic analysis and visitor behavior. See Google's Privacy Policy.
- Zoho — CRM and marketing. Cookies may be set when you submit forms on our website. See Zoho's Privacy Policy.
- HubSpot — Live chat, meeting scheduling, and CRM. The chat widget loads only after you accept marketing cookies; the meeting booking embed on our contact page loads with that page. See HubSpot's Privacy Policy.
Managing Cookies
You can control and manage cookies in several ways:
- Browser settings: Most browsers allow you to view, delete, or block cookies. See your browser's help documentation for instructions.
- Opt-out tools: Google Analytics and PostHog are disabled by default and only enabled after you accept analytics cookies. You can withdraw consent anytime via our cookie preference center. Zoho marketing emails include an unsubscribe link.
- Do Not Track: We honour browser-level Do Not Track signals for analytics cookies where technically feasible.
Note that disabling essential cookies will impair or prevent login and core application functionality.
Changes to This Policy
We may update this Cookie Policy as our services evolve or as third-party tools change. Material changes will be reflected in the "Last updated" date above. We encourage you to review this page periodically.
Contact
For questions about our cookie practices, please contact us at: privacy@iqworks.ai