Telecommunications providers process massive volumes of subscriber data including call detail records, location data, and CPNI. IQWorks automates telecom privacy compliance, protects subscriber data at scale, and manages the unique data protection challenges of network operators.
CPNI
ePrivacy
30 days
$10K+
30 days
FCC requires telecom providers to notify consumers within 30 days of discovering a breach
Source: FCC Breach Notification Rule (2023)
The Challenge
Telecom providers collect and process vast amounts of subscriber data beyond basic account information. Call detail records reveal communication patterns, cell tower data tracks subscriber locations, internet usage logs capture browsing behavior, and billing systems store financial information. This data is subject to FCC CPNI rules, state telecom privacy laws, and general privacy regulations like GDPR and CCPA.
The volume and velocity of telecom data present unique governance challenges. A single mobile operator may process billions of CDRs daily across network elements, billing systems, analytics platforms, and fraud detection tools. Location data is particularly sensitive and subject to heightened regulatory scrutiny.
Convergence with media, IoT, and smart home services has expanded the types of data telecom providers collect. 5G network slicing and edge computing introduce new data processing locations that must be governed.
CPNI Protection Requirements
FCC rules restrict how carriers can use and share Customer Proprietary Network Information including call records, service usage data, and billing information that requires specific consent and protection mechanisms.
Location Data Sensitivity
Subscriber location data derived from cell towers, GPS, and Wi-Fi triangulation is subject to heightened scrutiny. FCC enforcement actions and state laws increasingly restrict how carriers can use and share location information.
Massive Data Volumes
Telecom networks generate billions of records daily across CDRs, network logs, and service usage data. Discovering and classifying PII within these massive datasets requires high-performance scanning capabilities.
IoT and 5G Data Governance
IoT services and 5G network capabilities generate new data types and processing locations that must be governed for privacy. Edge computing creates distributed governance challenges.
The Solution
IQWorks provides telecom providers with a high-performance data protection platform designed for the scale of network operator environments. DiscoverIQ scans OSS/BSS systems, CDR repositories, billing platforms, CRM systems, and analytics data lakes to build a comprehensive subscriber data inventory including CPNI elements and location data.
ClassifyIQ applies telecom-specific classification rules that identify CPNI, location data, communication content, and subscriber PII. ProtectIQ enforces protection controls appropriate to each data category with special handling for location data and communication metadata.
SearchIQ automates subscriber data subject requests at scale. ConsentIQ manages CPNI consent preferences and opt-in/opt-out status. ComplyIQ generates compliance documentation for FCC audits and state regulatory inquiries.
See how IQWorks protects Telecommunications data
Schedule a personalized walkthrough with our privacy experts.
Request DemoHow It Works
Connect Telecom Infrastructure
IQWorks integrates with OSS/BSS systems, CDR repositories, billing platforms, CRM systems, network management tools, and analytics platforms.
Connect Telecom Infrastructure
IQWorks integrates with OSS/BSS systems, CDR repositories, billing platforms, CRM systems, network management tools, and analytics platforms.
Discover Subscriber Data at Scale
DiscoverIQ scans billions of records to identify subscriber PII, CPNI elements, location data, and communication metadata across network and business systems.
Discover Subscriber Data at Scale
DiscoverIQ scans billions of records to identify subscriber PII, CPNI elements, location data, and communication metadata across network and business systems.
Classify by Telecom Regulation
ClassifyIQ applies telecom-specific classification rules that tag data with FCC CPNI requirements, location data protections, and applicable privacy regulations.
Classify by Telecom Regulation
ClassifyIQ applies telecom-specific classification rules that tag data with FCC CPNI requirements, location data protections, and applicable privacy regulations.
Enforce Data Protection Controls
ProtectIQ applies category-appropriate controls: CPNI access restrictions, location data anonymization, and subscriber PII encryption across all systems.
Enforce Data Protection Controls
ProtectIQ applies category-appropriate controls: CPNI access restrictions, location data anonymization, and subscriber PII encryption across all systems.
Manage Consent and Requests
ConsentIQ tracks CPNI consent preferences while SearchIQ automates subscriber data requests at scale, processing thousands of requests within regulatory timelines.
Manage Consent and Requests
ConsentIQ tracks CPNI consent preferences while SearchIQ automates subscriber data requests at scale, processing thousands of requests within regulatory timelines.
Key Benefits
Key Takeaways
- Protect CPNI across OSS/BSS systems with automated classification and access controls
- Discover and govern location data across all network elements and business systems
- Process thousands of subscriber data requests monthly within regulatory timelines
- Manage CPNI consent preferences across customer touchpoints and marketing systems
- Scale data discovery to handle billions of telecom records efficiently
- Govern IoT and 5G data flows with the same privacy framework as traditional services
- Generate compliance documentation for FCC audits and state regulatory inquiries
Frequently Asked Questions
Related Use Cases
IQWorks for CISOs
CISOs need complete visibility into where sensitive data resides, how it is protected, and where security gaps exist. IQWorks provides the data-centric security capabilities that complement network and endpoint security to reduce breach risk and demonstrate security compliance.
Learn more
Consent Management at Scale
Enterprise consent management across millions of users, multiple jurisdictions, and hundreds of processing purposes. Automate consent collection, storage, renewal, and withdrawal at scale.
Learn more
PII Discovery and Classification
Automatically discover personally identifiable information across structured and unstructured data stores and classify it by sensitivity, regulation, and processing purpose.
Learn more