About the Role
As a Customer Success Manager at IQWorks, you will own the customer relationship after the sale, making sure enterprises realize the full value of our data protection platform. This role requires genuine data privacy expertise — you will be the customer's trusted advisor on privacy regulations and how to operationalize them in IQWorks. You will drive onboarding, adoption, and renewals, guide customers through compliance and data protection workflows, and identify opportunities to expand each account. We expect you to lean on AI heavily to handle what used to be manual — onboarding prep, account research, health monitoring, and routine responses — while knowing exactly where a human touch is essential, so customer trust and the quality of your guidance are never compromised. You will work closely with sales and product to turn customers into long-term advocates. This is a high-ownership role for someone who measures success by customer outcomes.
What You Will Do
- Own the post-sale relationship for a portfolio of enterprise accounts, from onboarding through renewal and expansion
- Drive product adoption by guiding customers through deployment, configuration, and ongoing best practices
- Serve as the trusted advisor for customers on data protection and compliance workflows
- Monitor account health, proactively address risks, and drive renewals and upsell opportunities
- Run regular business reviews that connect IQWorks outcomes to customer goals
- Partner with product and engineering to resolve technical issues and ensure smooth deployments
- Capture customer feedback and advocate for their needs with product and engineering
- Build playbooks and processes that scale customer success as the company grows
What We Are Looking For
- Strong working knowledge of data privacy regulations (DPDPA, GDPR, HIPAA, or similar) and how enterprises operationalize compliance
- 3+ years in customer success, account management, or a customer-facing role at a B2B SaaS company
- Track record of driving adoption, retention, and growth across enterprise accounts
- Fluency with AI tools as a force multiplier — using them to automate research, monitoring, and routine communication that used to be done by hand, with a strong sense of where personal, human attention is essential so quality never slips
- Strong relationship-building skills with both technical and business stakeholders
- Ability to understand a technical product and guide customers through complex compliance workflows
- Excellent communication and organizational skills, with comfort managing multiple accounts
- Data-driven approach to measuring and improving customer health and outcomes
- Self-starter who thrives in a fast-paced, ambiguous startup environment
Nice to Have
- Hands-on experience with data privacy, security, compliance, or governance software
- Privacy certification such as CIPP, CIPM, or DCPP
- Experience managing enterprise accounts in India or the Middle East
- Prior experience as an early customer success hire at an early-stage startup